Contact The Perfume Company
Contact The Perfume Company
We're here to help with your fragrance order
Whether you have a question about your order, need help choosing a fragrance, or want to explore our perfume and home scent collections — our Melbourne-based team is ready to assist.
General enquiries
For order questions, fragrance advice, product enquiries, or customer support, email our team anytime.
hello@theperfumecompany.com.auSpeak with our team
Prefer to talk directly? Call The Perfume Company during our Melbourne customer support hours.
1300 539 211When we're available
Our support team is available Monday to Friday, 9:30 AM – 3:00 PM Melbourne time (AEDT / AEST).
Send us a message below
Use the contact form on this page to reach us. We aim to respond within one business day.
- Include your order number for order-related enquiries.
- Include the product name if asking about a specific item.
- Include the email used at checkout for delivery questions.
Need fragrance advice?
Choosing a scent is personal. Tell us your usual fragrance style, who you're shopping for, or the occasion in mind — and we'll guide you to the right match.
- Perfume recommendations
- Gift ideas and gift sets
- Product availability
- Order and delivery support
Customer care from The Perfume Company
At The Perfume Company, we value every customer and pride ourselves on offering a considered, personalised shopping experience. From niche and designer perfumes to home fragrance and gifts, our team is here to help you shop with confidence across Australia.
Browse our full collection at www.theperfumecompany.com.au.
The Perfume Company is operated by Ecommerce Advisory Group Pty Ltd, based in Melbourne, Victoria, Australia. · theperfumecompany.com.au